Server not working

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  • I rented Conan Exiles server about 2 hours 15 minutes ago and it's not working; setting arent saving after pressing "save", cant change the name, status says "Unknown" (hour ago it said "pre-install"), cant connect FTP either, at some point it said I have to restart the server to update it but after restarting it still said the same thing. I submitted a ticket but it's pending. Also I know I'm being impatient. :S What should I do || Help.