Pre installing server always I try to connect using Steam CS 1.6

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  • I've already bought a 10-slots game server for CS 1.6 and I can't connect to it using Steam Counter Strike 1.6. Everytime it's ready, when I try to connect, the status changes to Pre installing. It happened at least 5 times. I will ask for my money refound if I can't use your service. Any idea to resolve it right now?