{"id":15467,"date":"2023-01-17T15:04:47","date_gmt":"2023-01-17T15:04:47","guid":{"rendered":"https:\/\/www.g-portal.com\/wiki\/?p=15467"},"modified":"2026-02-09T12:16:30","modified_gmt":"2026-02-09T12:16:30","slug":"how-do-i-create-a-support-ticket","status":"publish","type":"post","link":"https:\/\/www.g-portal.com\/wiki\/en\/how-do-i-create-a-support-ticket\/","title":{"rendered":"How do I create a support ticket?"},"content":{"rendered":"\n

You have a question about your server, or want our support team to take a look at a problem on your server? No problem. Just create a support ticket on our website and our colleagues will take a closer look.<\/p>\n\n\n\n

    \n
  1. Log in to your GPORTAL account<\/li>\n\n\n\n
  2. Then click on \u201cSupport\u201d in the left sidebar on the main page<\/li>\n\n\n\n
  3. Then click on \u201cWrite new ticket\u201d<\/li>\n\n\n\n
  4. Select the category\/game and server, if applicable<\/li>\n\n\n\n
  5. Enter a title and type in your request<\/li>\n\n\n\n
  6. Then submit the ticket<\/li>\n<\/ol>\n\n\n\n

    Important<\/strong> If you don’t currently own a server, or can’t choose one for some reason, select “General question” in the server selection. <\/p><\/div>\n\n\n\n

    Hint<\/strong> After creating the ticket, our support team will get back to you as soon as possible. Please avoid replying to your own ticket before you have received feedback from us. <\/p><\/div>\n\n\n\n

    View current ticket<\/h2>\n\n\n\n

    If you have created a ticket, you can view it and all messages in it at any time. To do so, proceed as described above and then click on the “Tickets” tab (instead of “Write ticket”).<\/p>\n\n\n\n

    All your tickets will be archived here.<\/p>\n","protected":false},"excerpt":{"rendered":"

    You have a question about your server, or want our support team to take a look at a problem on your server? No problem. Just create a support ticket on our website and our colleagues will take a closer look. View current ticket If you have created a ticket, you can view it and all messages in it at any time. To do so, proceed as described above and then click on the “Tickets” tab (instead of “Write ticket”). All your tickets will be archived here.<\/p>\n","protected":false},"author":16,"featured_media":13053,"comment_status":"closed","ping_status":"open","sticky":false,"template":"post-blog-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[32,22],"tags":[],"acf":[],"yoast_head":"\nHow do I create a support ticket at GPORTAL? | GPORTAL Wiki<\/title>\n<meta name=\"description\" content=\"How to create a support ticket at GPORTAL \u2666 Quick and easy explained \u2666 Click here\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.g-portal.com\/wiki\/en\/how-do-i-create-a-support-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I create a support ticket at GPORTAL? | GPORTAL Wiki\" \/>\n<meta property=\"og:description\" content=\"How to create a support ticket at GPORTAL \u2666 Quick and easy explained \u2666 Click here\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.g-portal.com\/wiki\/en\/how-do-i-create-a-support-ticket\/\" \/>\n<meta property=\"og:site_name\" content=\"GPORTAL Wiki\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-17T15:04:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-09T12:16:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.g-portal.com\/wiki\/wp-content\/uploads\/2022\/05\/clansize.png\" \/>\n\t<meta property=\"og:image:width\" content=\"38\" \/>\n\t<meta property=\"og:image:height\" content=\"30\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Steven\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Steven\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.g-portal.com\/wiki\/en\/how-do-i-create-a-support-ticket\/\",\"url\":\"https:\/\/www.g-portal.com\/wiki\/en\/how-do-i-create-a-support-ticket\/\",\"name\":\"How do I create a support ticket at GPORTAL? 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