With our new range of additional support options, we offer more ways than ever to resolve any issues with your server.<\/p>\n\n\n\n
FREE<\/strong> Our well-known and high-quality support<\/strong> is ideal for users with standard game server requirements and non-urgent issues.<\/p>\n\n\n\n 4,99$ PER TICKET With Support+, we want to cover as many of our players’ wishes and requests as possible. However, we would also like to point out that we reserve the right to reject individual requests if it is foreseeable that they will significantly exceed a certain amount of effort. In such cases, we will address this openly at the beginning of the communication.<\/p>\n\n\n\n We will also continue to adapt and differentiate our Support+ offering if we see that there is a corresponding need for it among our players.<\/p>\n\n\n\n 1,99$ PER TICKET Please note that a Fast Lane ticket does not automatically mean that our colleague will provide an answer\/solution straight away, but simply speeds up the process of contacting support. When our colleagues receive your ticket, they will first review it and then process your request.<\/p>\n\n\n\n Depending on the nature of the problem, there will either be a quick response with appropriate steps to resolve the issue, or colleagues will have to look elsewhere to find out what is causing the problem. So even with a Fast Lane ticket, it may take longer to resolve the issue.<\/p>\n\n\n\n Important: To ensure that our support team can work on your ticket and resolve the issue as effectively as possible, please always provide them with all relevant information.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" With our new range of additional support options, we offer more ways than ever to resolve any issues with your server. Support FREE\u2713Basic gameserver support\u2713Vanilla version assistance\u2713Standard response times\u2713Basic installation support Our well-known and high-quality support is ideal for users with standard game server requirements and non-urgent issues. Support+ 4,99$ PER TICKET\u2713Advanced game support\u2713Server migrations\u2713Mod installations\u2713Custom configurations\u2713Post-paid (only if successful) Are there any restrictions with Support+? With Support+, we want to cover as many of our players’ wishes and requests as possible. However, we would also like to point out that we reserve the right to reject individual requests if it is foreseeable that they will significantly exceed a certain amount of effort. In such cases, we will address this openly at the beginning of the communication. We will also continue to adapt and differentiate our Support+ offering if we see that there is a corresponding need for it among our players. Fast Lane Ticket 1,99$ PER TICKET\u271320 minutes response time\u2713Priority queue placement\u2713Post-paid (only if helped)\u2713Available 9 AM – 3 AM CET in EU\u271324\/7 US Are there any restrictions on the Fast Lane Ticket? Please note that a Fast Lane ticket does not automatically mean that our colleague will provide an answer\/solution straight away, but simply speeds up the process of contacting support. When our colleagues receive your ticket, they will first review it and then process your request. Depending on the nature of the problem, there will either be a quick response with appropriate steps to resolve the issue, or colleagues will have to look elsewhere to find out what is causing the problem. So even with a Fast Lane ticket, it may take longer to resolve the issue. Important: To ensure that our support team can work on your ticket and resolve the issue as effectively as possible, please always provide them with all relevant information.<\/p>\n","protected":false},"author":16,"featured_media":22201,"comment_status":"closed","ping_status":"open","sticky":false,"template":"post-blog-template.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[32,22],"tags":[],"acf":[],"yoast_head":"\n
\u2713Basic gameserver support
\u2713Vanilla version assistance
\u2713Standard response times
\u2713Basic installation support<\/p>\n\n\n\nSupport+<\/h2>\n\n\n\n
<\/strong>\u2713Advanced game support
\u2713Server migrations
\u2713Mod installations
\u2713Custom configurations
\u2713Post-paid (only if successful)<\/p>\n\n\n\nAre there any restrictions with Support+?<\/h3>\n\n\n\n
Fast Lane Ticket<\/h2>\n\n\n\n
<\/strong>\u271320 minutes response time
\u2713Priority queue placement
\u2713Post-paid (only if helped)
\u2713Available 9 AM – 3 AM CET in EU
\u271324\/7 US<\/p>\n\n\n\nAre there any restrictions on the Fast Lane Ticket?<\/h3>\n\n\n\n