How do I create a WinMTR log?

Under certain circumstances, our Support Team may need a WinMTR log to analyze, for example, server lags or other connection problems.

1. Download WinMTR: https://sourceforge.net/projects/winmtr/files/WinMTR-v092.zip/download
2. Unpack the * .ZIP file on your desktop
3. Open the WinMTR folder and select the appropriate subdirectory
4. Enter the IP address of the server in the “Host” field (only the IP-adress, not the port).
5. Click on “Start” and connect to your server
6. Let the tool run for at least 15 minutes (ideally until the issue you might experience appears)
7. Click on “Stop”
8. Export the file by clicking on “Export Text”
9. Paste the file contents into the ticket.