What should I have at hand when contacting phone support?
Besides the option to create a ticket, you can also reach us by phone. If you contact us by phone, you should have the following information ready so that our colleagues can help you quickly:
- The email associated with your account or alternatively your GPORTAL ID.
- The info what kind of server you are using (PC, Playstation or XBOX)
- The IP and port of your server (especially if you have multiple servers)
- Make sure you have the possibility to create a ticket if needed (via PC or smartphone)
When all this is in place, colleagues can quickly pinpoint the cause of a problem and solve it.
You can reach our our phone support as follows:
Hotline EU: +49 69 380 766 670
Mon – Fri 14:00 – 19:00 CEST
Hotline US: +1 800 215 0198
Mon – Fri 9:00 AM – 3:00 PM CST