ARK: Survival Evolved

In ARK Survival Evolved, you play in a world full of dinosaurs and mystical creatures. You can tame and ride animals. At GPORTAL, you’ll get the survival game with full mod support, all DLCs and maps with the latest version of the game.

Basic server configuration

Create backups

With your GPORTAL server, you can create backups if you wish. You receive free storage space for saving your game play.

Note Please note that backups are not created automatically.

How to create a backup via the web interface:

  1. Log on to our website
  2. Click on “My Server” in the menu on the left
  3. Select the server
  4. Click on “Backup” in the “Administration” menu on the left
  5. Click on “Create Backup
  6. The server stops for the backup
  7. After creating the backup, the server restarts automatically
  8. Alternatively, click on “Restart

Important No backups can be saved between 19:00 and 21:00 (CET).

Saved games

To manage your saved games, we recommend you use an FTP client. A popular FTP client is FileZilla. This works only for the PC-Version.

Connect to your server using the FTP client. FTP data can be found on the GPORTAL web interface.

  • Navigate to /shooterGame/Saved/SavedArks
  • Deleting the folder will reset your server completely
  • Download the folder to save your saved games locally

How do I load saved games?

  1. Log on to our website
  2. Click on “My Server” in the menu on the left
  3. Select the chosen server
  4. Stop the chosen server
  5. Click on “Basic Settings” in the menu on the left
  6. Click on “Saved games
  7. Select the saved game from the drop-down menu
  8. Save the changes and restart the server

Note Only recent saved games are displayed. Older versions are overwritten by new ones.

How do I become In-game Admin?

This is how you become an in-game Admin.

  1. Copy Steam 64 ID* (Steam PC version only)
  2. Alternative: Set Admin password in the GPORTAL web interface under Basic Settings
  3. Enter your Steam 64 ID in the “Basic Settings” of the GPORTAL web interface
  4. Save and restart the server
  5. Connect to the server
  6. Alternative: Send ‘enableats ADMINPASSWORD’ in-game through the console

On the PS4, just press OPTIONS -> L1+R1+Square+Triangle. A line appears where you enter the adminpassword from the basicsettings.

* Steam 64 ID tool:

How to fly in ARK: Genesis?

With the new DLC ARK: Genesis it is may not possible to fly on air dinosaurs. This option can be activated in the web interface of GPORTAL under the basic settings of your ARK server.

  1. Navigate to your server’s basic settings. You can find them in the web interface on the left side of the menu
  2. Scroll to “Gameplay“.
  3. Active the Checkbox “bForceCanRideFliers
  4. Click on “Save“.
  5. Restart the server.

Activate Flier

Alternatively you can edit the “GameUserSettings.ini” and add the following command:


HintThe option “bForceCanRideFliers” is valid for every Map.

Admin commands

The Admin commands for ARK: Survival Evolved are very extensive. For a complete list, visit the ARK Wiki at or visit the Steam Community page at

How do I set up broadcast messages?

A broadcast message is sent automatically when the server, for example, is restarted or stopped.

To enable broadcast messages:

  1. Navigate to your server’s basic settings. You can find them in the web interface on the left side of the menu
  2. Within the basic settings, click the “Activate” button under “Broadcast Message
  3. Add the Broadcast Message with “+Add
  4. Use the “Time” option to set how long the message will be displayed
  5. When you add new broadcast messages, you must restart the server to enable the messages

You can define multiple broadcast messages. These are played in the timetabled sequence.

ImportantIf you stop your server and the broadcast message is set to 10 minutes, you will not be able to change settings on the server for 10 minutes.

To deactivate broadcast messages:

  1. Navigate to your server’s basic settings. You can find them in the web interface on the left side of the menu
  2. Within the basic settings, unclick the “Activate” button under “Broadcast Message
  3. Save the setting
  4. Restart the server

To delete a broadcast message:

  1. Click on the “DELETE button” of your broadcast message to be deleted

How do I increase stats per level?

  1. Log on to our website
  2. Click on “My Server” in the menu on the left
  3. Select the chosen server
  4. Click on “Engine Settings
  5. Change the multiplier values in the interface

Calculating the multiplier

  • 1 = 5 points per level
  • 10 = 50 points per level
  • 100 = 500 points per level

You can change the multiplier for players, wild dinosaurs and tamed dinosaurs.

Further server configuration

How do I activate Crossplay?

To play together between EPIC and STEAM version on the PC, Crossplay must be activated.
Proceed as follows:

  1. Log in to your GPORTAL account
  2. Select the desired server
  3. Click on “Basic settings” in the left menu
  4. Choose between the options: Steam, Steam+EPIC or just EPIC
  5. Restart the server

AttentionThe crossplay function is only available between the EPIC and Steam versions. With the EPIC version NO mods are usable! To connect to the EPIC version of the game, the server port must be used e.g. 27500, 28000 (this is an example, you port can be found in the webinterface. Take the one ending with 00).

How do I connect directly to the server via Epic?

To connect directly to the server with the EPIC version of ARK: Survival Evolved, you must first disable BattleEye. Proceed as follows:

  1. Log in to your GPORTAL account
  2. Select the desired server
  3. Click on “Basic settings
  4. Deactivate the option BattleEye under “Basic
  5. Restart the server

Start ARK then via the EPIC Launcher

  1. Click on “Local Game” in the game and select “Single Player
  2. Create a character
  3. Open the console with “TAB
  4. Enter “open SERVER-IP” – you will find it in your GPORTAL account
  5. Press Enter to connect to the server

HintIf you join this way, make sure the serverpassword is removed! Use the full IP including port ( 28000 or 27500 ) Important: at the end of the port, type 00 instead of 15.

How do I install mods?

Here’s how you can install mods, maps, or total conversions on your ARK: Survival Evolved Server. These mods are then updated by us when they are selected. You will receive a notification on your server when an update is available. Servers are not automatically restarted and updated during mod updates. You must do this yourself by rebooting the server.

Install mods through the web interface

  1. Click on “My Server
  2. Click on the chosen ARK server
  3. Open the “mods” tab
  4. Search for a mod
  5. Add the mod
  6. Restart server – mods will be installed on reboot

Mod order

In certain circumstances, mods may have a specific load order. So check the mod description of each mod before activating it on your server.

Some mods must be loaded in the correct order. Read the mod description of the respective mod. Failure to follow the sequence may result in errors.

For some mods, adjustments must be made to the Game.ini and / or Gameusersettings.ini. The respective mod descriptions describe the respective steps in detail.

Server start with mods

The more mods you subscribe to, the longer it takes to start and connect to the server.

How do I install mod maps?

Under the Mods menu item, you will be able to install mod maps in addition to normal mods.

To activate a Mod Map:

  1. Navigate to the “Mods” menu item
  2. Select a “Mod Map” from the drop-down menu
  3. Restart your server to download the Mod Map to your server
  4. Wait for the server to start up successfully
  5. Stop the server
  6. Navigate to “Basic Settings
  7. Select the Mod Map under “Basic
  8. Save the settings
  9. Start your server


  1. Download the ARK RCON / Arkon Tool –
  2. Unpack the files on your local hard drive
  3. Start the ara.exe file
  4. Right-click to create a new server
  5. Enter the IP and the RCON port (ends with 16)
  6. Enter the Admin password in the “Password” field
  7. Manager the server

Note The RCON tool can only be used for the PC version of ARK: Survival Evolved.

Advanced server configuration

How do I delete a character?

Here you can find your character files:

Your character files are located in the saved games of your FTP server under the following directory: ‘/ShootersGame/Saves/SaveArks

There you can find files such as 76000000000000.profile

To delete your profile file:

  1. The server must be powered off before deleting.
  2. After reconnecting, you have to create a new character. Structures and animals no longer belong to you.  

How do I change the level cap of dinosaurs and players?

To change the level cap of dinosaurs and players, we recommend the “Levelup” tool from Nipiro. You can access this at the following URL:

What options are there in the tool?

  • Adjust levels with or without bosses
  • Define maximum level limit
  • Adjust engram points
  • Adjust dinolevel
  • Adjust XP for levelup

How do I replace and disable dinos?

To open the Game.ini in the web interface:

  1. Click on “My Server
  2. Go to your “Ark Server CONFIGURATION FILES
  3. Select “Game.ini“ from the drop-down menu

Replace dinos

To replace dinos with other dinos:

  1. The tag [/script/shootergame.shootergamemode] must always be first.
  2. Set the “Replace command

FromClassName is the dino character you want to replace! ToClassName is the class it should be.

This is what a finished entry should look like:


Note In this example, the spawn position of the MegaRaptor (Alpha) is replaced with the spawn positions of Dodos.

Disable dinos

To disable dinos:

  1. The tag [/script/shootergame.shootergamemode] must always be first
  2. Set the “Replace command”

FromClassName is the dino character you want to replace! ToClassName should be left blank for this dino to be disabled.

This is what a finished entry should look like:


Note In this example, MegaRex (Alpha T-Rex) is completely disabled.

Basic questions / FAQs

How do I connect to a server?

  1. Open Steam and click on “Show”
  2. Click on “Server”
  3. Navigate to “Favorites” and right mouse click in the empty field
  4. Enter your server’s IP and Query Port
  5. Update the Favorites
  6. Double click on the new entry and connect

How do I activate Cross-travel?

To enable cross-travel in the web interface:

  1. Click on “My Server
  2. Navigate to your server’s basic settings
  3. Set Ark Cross-Travel to “Enabled
  4. Set a unique Cluster ID
    (e.g.: ” 9LDYyZDE7zbvDVJmzF45zNXcRP”)

Important If another user uses the same ID, it is in the same cluster.

Cross-customer clusters

All customers using the same ID in the same cluster. This only works with servers hosted by GPORTAL which are in the same location.


In the following section, we have compiled the most common errors and the associated solutions for you.

Important Please back up before making any changes to the server.


Unfortunately mods usually cause the most problems. Mods improve the game, but they also usually add additional load to the server, which in turn can lead to lags and performance breakdowns. If the server does not start, please first check whether the mods are compatible with the latest version of ARK. Even if the mod is compatible, remove it anyhow to see if the server starts.

Bad saved games

From time to time, a broken saved game can prevent a server starting. Saved games can be corrupted by mods, for example, if they are removed and an item is completely removed from the game world. Usually, the only answer is to start a new saved game, unless you can restore a backup of the saved game.


The very last point is hardware. Resources can sometimes, for example, be allocated incorrectly or an over-utilized system can slow down the server process. In this case, if you have gone through steps 1 and 2 and are not able to find anything wrong, report the problem to us via ticket.

Evaluate error messages

ARK delivers crash logs as soon as the server crashes or has another interruption. To do this, you must have enabled the “Servergamelog” option. Using this log, you can identify 90% of errors. In order to be able to analyze the log file more precisely, you first have to log into your server via FTP and open the following path: “/ShooterGame/Saved/Logs” where you will find all log data.

If troubleshooting does not work, our Customer Happiness Team is available through our ticket system . Alternatively, you can also reach out to the GPORTAL Community in the forum.

Unable to load world object headers from world save file

The message usually means that the world (saved game) is corrupt. To fix the error, restore the last working backup.

Ran out of memory allocating XXXX bytes with alignment 0

This error message is a memory problem. In most cases, this indicates that there is not enough RAM available. ARK has no RAM limit and the error is caused by mods. If this error message occurs, please contact our Support Team who will help you resolve the issue.

Bad name index

Bad name index indicates a mod is not compatible with the current version of the game. Check if there is a more up-to-date version of the mod, or restore an old backup.