GPORTAL FAQ
Genre: Support
Studio: GPORTAL
Publisher: GPORTAL
Rent a server
Genre: Support
Studio: GPORTAL
Publisher: GPORTAL

How do I create a support ticket?

You have a question about your server, or want our support team to take a look at a problem on your server? No problem. Just create a support ticket on our website and our colleagues will take a closer look.

  1. Log in to your GPORTAL account
  2. Then click on “Support” in the left sidebar on the main page
  3. Then click on “Write new ticket”
  4. Select the category/game and server, if applicable
  5. Enter a title and type in your request
  6. Then submit the ticket

Important If you don’t currently own a server, or can’t choose one for some reason, select “General question” in the server selection.

Hint After creating the ticket, our support team will get back to you as soon as possible. Please avoid replying to your own ticket before you have received feedback from us.

View current ticket

If you have created a ticket, you can view it and all messages in it at any time. To do so, proceed as described above and then click on the “Tickets” tab (instead of “Write ticket”).

All your tickets will be archived here.

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